Refund policy

30-Day Return Policy

You have 30 days after receiving your order to request a return. To be eligible, your item must be unused, in its original condition, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, email us at contact@datenup.com. Once your return is approved, we'll send you a return shipping label and instructions. Items sent back without prior approval will not be accepted.

Damages & Issues

Please inspect your order when it arrives. If your item is defective, damaged, or incorrect, contact us immediately at contact@datenup.com and we'll evaluate the issue and make it right — no hassle.

Non-Returnable Items

We cannot accept returns on used boxes. 

Exchanges

The fastest way to get the right item is to return your original order and place a new one once the return is accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at contact@datenup.com.